FAQs.

Reporting FAQs.


How long does an EPC last?
The EPC is currently valid for 10 years, although the new coalition government are looking into the possibility of reducing this in order to ensure that the EPC remains relevant and up to date. If an EPC is produced for a property, and works are subsequently carried out, for example replacement windows, installation of roof insulation, it may well be beneficial to produce a new EPC to reflect the changes accurately. 

Who is responsible for obtaining an EPC?
The onus for providing an EPC rests with the Building Owner. This should be available on request to any prospective purchaser and to the purchaser before a contract for sale is made.

Are any Buildings Exempt?
places of worship
stand-alone buildings of less than 50 square metres (except for dwellings)
temporary buildings with a planned time of use of 2 years or less
particular buildings with low energy demand (eg barns)
in certain limited circumstances buildings to be demolished are exempt from requiring a certificate
an Energy Performance Certificate is not required for any (off-plan) sales or lettings before the construction of the building has been completed.

Will I need to be at the property to let you in?
Ideally, it is better if you can be present whilst we conduct our survey in case of any queries that we might have. However, we are happy organise other access arrangements with you, for example a neighbour or estate agent. 

How long will the survey take? 
The survey will usually take between 45 minutes to an hour depending on how many extensions it has and the complexity/size of the property. If we are completing a floorplan at the same time, the visit may take twice as long.

What will the surveyor do when they come to my house? 
Click here to read our inspection section. 

How can I check your surveyors are qualified? 
Confirmation of our credentials can be found by searching for us on the Landmark website.  For your peace of mind we all also have up to date CRB checks.  We are also fully insured and carry ID cards. 

If I am unhappy with an aspect of your service, how can I make a complaint?
Please get in touch with us and we will do our best to resolve the problem.  If you prefer, we also have a complaints procedure. 

I live in a conservation area; will the report recommend improvements I'm not allowed to make?
Don't worry; we don't make inappropriate recommendations which conflict with conservation regulations. We are aware of the location of conservation areas and their boundaries in our area. 

Which areas do you cover? 
We principally operate on the Isle of Wight, but we are able to operate in other areas if necessary. Please contact us for more information. 

Why should I choose Reporting Ltd to produce my HCR or EPC
Reporting Ltd was set up in November 2006 to provide Energy Performance Certificates (EPCs) and Home Condition Reports (HCRs). Although we are based on the Isle of Wight, we are able to complete work in the Portsmouth, Southampton and adjoining Solent area.

What are the Penaties for non-compliance?
The penalty for failing to make an EPC available to any prospective buyer or tenant when selling or letting non-dwellings is fixed, in most cases, at 12.5 per cent of the rateable value of the building, with a default penalty of £750 where the formula cannot be applied. The range of penalties under this formula are set with a minimum of £500 and capped at a maximum of £5,000. The penalty is £500 for failing to display a DEC at all times in a prominent place clearly visible to the public and £1,000 for failing to have possession of a valid advisory report. In addition to these penalties, it is still necessary to commission the documents.